How to order > Payment > Shipping > Returns > Gift Wrap > Sizes > Care > Privacy



How to order

Online: Simply choose a size, style and colour where applicable and push the "add to basket" button. You can carry on browsing our site and add other items to your order until you are ready to pay. Our payment process is hosted on a secure server, so your credit card details are safe. We will send you notification of your order by e-mail.


Payment

All prices quoted on this website are in New Zealand Dollars, including GST.

New Zealand customers
Payments can be made by Visa or Mastercard, bank deposit/internet banking or cheque.

International customers
Payments can be made by Visa or Mastercard. The exchange rate on the day of payment will be used. You may use the XE currency calculator for an estimated price in your currency. Orders going outside New Zealand are exempt from paying New Zealand Goods and Service Tax (GST). GST will be deducted from your total order (this does not apply to shipping cost).
Any additional taxes or customs duties/delays incurred within the recipient's country are the responsibility of the buyer/recipient.


Shipping

New Zealand delivery
A shipping charge of NZ$ 5.00 applies to each order for all deliveries within New Zealand. As soon as your order is confirmed and payment received we aim to deliver it to you within 3 working days. Items that are not in stock usually take an additional 2 weeks to make. We will advise you of delivery time on order confirmation. Your payment will not be processed until your order is ready for shipment. If you would like to check delivery time on a product, please e-mail us at: info@filiokus.co.nz

International delivery
The shipping charge for international delivery is determined by weight. You can check the cost of shipping when you add an item to the shopping basket. Please allow 6 - 10 working days for delivery. Items that are not in stock usually take an additional 2 weeks to make. We will advise you of delivery time on order confirmation. Your payment will not be processed until your order is ready for shipment. If you would like to check availability on a product, please e-mail us at: info@filiokus.co.nz


Exchanges & Returns

We are happy to exchange or refund if you are not entirely satisfied with your purchase. Delivery charges are non refundable. All NZ exchanges are subject to a $5.00 return delivery charge. International exchanges are subject to a return delivery charge as itemised on your order receipt.
Please return item in perfect condition (i.e. un-used with original tags and packaging), with proof of purchase within 7 days. You must send returns back by recorded delivery to ensure that we receive them. We cannot be held responsible for items that go missing in the post. Thank you. If you have any queries regarding an exchange or return please contact us at info@filiokus.co.nz


Gift wrapping service

For an additional charge of NZ$5.00 your purchase will be stylishly gift wrapped with a hand written card to go with it. Just tick the box for gift wrapping on your order form and write a message in the box provided.


Sizes

Filiokus dresses, suits, t-shirts and leggings come in 2 sizes: S (1 1/2 - 3 years), M (3 - 5 years). Size XS (1-2 years) and L (5 - 7 years) may be made on request. Filiokus hats come in Size S, M and L.

The clothes are a comfortable fit with room to grow and extra space on shoulders to move buttons or Velcro. Please view our size chart (below) for more specific information on sizing. If you are in doubt or you need any further clarifications send us an email: info@filiokus.co.nz.





Care

Your Filiokus costume will last longer with a bit of tender loving care. Please refer to the care label on each garment. Our costumes can be machine washed or hand washed for extra gentle care. Wash inside out with similar colours. Our fabrics are colour safe, but other items in your wash load might not be. To keep colours brilliant use washing powder without bleach. Close any Velcro bits or buttons before wash. Colours will fade if exposed to sunlight over long periods of time; dry in shade and store away from direct sunlight. Iron inside out. Suits with big stuffed tails may be tumble dried, inside out, on low setting. Keep away from fire. Do not dry clean. For any care concerns, please contact us: info@filiokus.co.nz


Privacy

We collect your personal information and record it in our database when you place an order and tick the mailing list box. This information is used to process your order and to advise you about new collections or other offers relating to Filiokus products. Filiokus is dedicated to the privacy of customer information and will not sell or share your personal information or email address to a third party.

If you want your details removed from our mailing list, please send an email to info@filiokus.co.nz and write 'Please Remove Me' in the subject box.


No liability

Filiokus is not liable to you or any other person for indirect, consequential or incidental damages or expenses of any kind arising from or relating to the sale and purchase of a Filiokus product.